Privacy Policy

Last Updated: October 1, 2025

1. Introduction

Welcome to ExamHack.ai. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI-powered study assistant service.

By using ExamHack.ai, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (encrypted)
• Educational institution (optional)

2.2 Screen Capture and Study Material Data

ExamHack.ai's core functionality involves capturing and processing screen images. We collect and process:

• Screen captures and screenshots of your study materials
• Problems, questions, and exercises extracted from these captures
• AI-generated solutions and explanations
• Your interaction history with the Service

Important: Screen captures are processed automatically by our AI and are encrypted in transit and at rest. We do not manually review your screen captures unless required for technical support with your explicit permission.

2.3 Usage Data

We automatically collect:

• Device information (type, operating system, browser)
• IP address and location data (country/region level)
• Usage statistics (features used, session duration, frequency of use)
• Performance and error logs

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing the Service: Processing screen captures, generating AI solutions, and delivering step-by-step explanations
• Account Management: Creating and managing your account, processing subscriptions, and providing customer support
• Improving AI Accuracy: Training and improving our AI models to provide better solutions (your data is anonymized for this purpose)
• Service Improvement: Analyzing usage patterns to enhance features and user experience
• Security: Detecting and preventing fraud, abuse, or violations of our Terms of Service
• Communications: Sending service updates, notifications, and marketing messages (you can opt-out)
• Legal Compliance: Complying with legal obligations and protecting our rights

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Secure Storage: Screen captures and personal data are stored on secure cloud servers
• Access Controls: Strict access controls limit who can access your data
• Data Retention: Screen captures are automatically deleted after 90 days unless you save them
• Regular Audits: We conduct regular security audits and vulnerability assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do NOT sell your personal information or screen captures to third parties.

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (e.g., cloud hosting, payment processing, analytics) who are contractually obligated to protect your data
• AI Processing: With AI service providers (e.g., OpenAI, Google Cloud AI) to process screen captures and generate solutions. These providers have strict data protection agreements
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
• With Your Consent: When you explicitly authorize us to share your information

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data and screen captures
• Data Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object to Processing: Object to certain types of data processing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at privacy@examhack.ai

7. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• We process your data based on legitimate interests, consent, or contractual necessity
• You have the right to lodge a complaint with your local data protection authority
• We may transfer data outside the EEA only with appropriate safeguards
• We will respond to your requests within 30 days

8. CCPA Compliance (California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

9. Children's Privacy

ExamHack.ai is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@examhack.ai and we will delete such information.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a prominent notice on our Service. Your continued use of ExamHack.ai after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Privacy Team: privacy@examhack.ai
• Support Team: support@examhack.ai
• Data Protection Officer: dpo@examhack.ai